Workflow management (WMF) describes the modeling, analysis, simulation and control of any business processes. A WFM process is accordingly of a cyclical nature according to the following procedure: During the modeling, the actual and target state of process types are determined. The target status of the transaction types is modeled on the basis of the analysis of the actual status. The analysis can also refer to individual occurrences. In order to test the target process types before their practical use, they are run through in a simulation. However, the focus of the WMF is on process control, ie the execution of process copies according to the defined modeling. The sequence of the process copies is recorded and forms the starting point for new analyzes to determine whether the target modeling has been achieved. This can be followed by a new cycle.
A WMF system is understood to mean systems that support the above process and enable the integration of other computer-aided aids required for process processing. The necessary aids are, above all, the application software used in the process steps, document management systems for the provision of necessary documents, group-related support systems and communication options between the processing points with the help of e-mail. The overall system should be able to be used in open systems and on different computer architectures.
Classic office communication (BC) with its text, table, graphic, calendar and database modules is passive. The process to be processed remains idle if the user does not do anything. There is no reminder, resubmission or triggering of processes by the BK system. WFM, on the other hand, is active. It controls and monitors the process of case copies and integrates the isolated BK modules into a closed system. Based on the given conditions, the WFM software decides independently on the path of a process and forwards it to the responsible employees and departments in a timely manner. Automatic reminders, resubmissions and forwarding avoid delays in the process of processing. Each processing station receives the existing intermediate products from previous locations without media discontinuity and without transport and idle times. This enables integrated processing of business processes and a strong reduction in throughput times.
The WFM is primarily used for paper-intensive business processes that are carried out separately in terms of time and location by the departments involved. WFM must not force the processor into specified processes, but must include the possibility of spontaneous and one-off specifications. Likewise, not only the existing processes may be mapped in the WFM system, otherwise the
There is a risk of automation of inefficiency (»electrification of bureaucracy«). WFM therefore not only means the automation of organizational processes, but also represents a flexible instrument for supporting different business processes, which enables their redesign and reengineering.