Total Quality Management (TQM)

TQM is the acronym for Total Quality Management and describes a holistic approach to the strategic and operational design of companies to ensure excellent quality for customers. TQM is a method of corporate management that includes organizations with all their employees and their partners who are involved in the provision of services. They should all work to produce quality, as this cannot be tested.

Total Quality expresses:
Comprehensive quality that relates not only to the proper delivery of products and the creation of services, but also to the whole company and its appearance.

Responsibility of everyone in the company for quality, ie all employees and their behavior as well as all measures carried out on behalf of a company must at least meet or exceed customer expectations (customer satisfaction).

Ensuring quality by eliminating all influencing factors that can have a negative impact on quality, ie ensuring process reliability in the manufacture of quality products by eliminating the root causes of quality problems.

The basic considerations for the TQM concept go back to 1950, when A. Feigenbaum coined the term Total Quality Management. However, it took decades before the pioneering ideas of Deming, Juran and Ishikawa were further developed and put into practice.

Today, efforts are often made to meet the high standards of TQM by measuring rejects in ppm (parts per million). This value indicates how many parts out of a million parts are defective.

Bei Six Sigma, einem Konzept, dem das gleichnamige statistische Maß zugrunde liegt, dürfen von einer Million gefertigter Teile nur durchschnittlich 3,4 Teile defekt sein. Durch das Six Sigma-Konzept wird also ein Qualitätsstandard angestrebt, der einer durch TQM ausgedrückten Qualitätsperfektion sehr nahe kommt.

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