Table of Contents
Definition of social communication
Social communication is interpersonal communication. It is used to provide people with mutual information and is also known as interaction. A distinction is made between:
Verbal communication that conveys information primarily on the content level, e.g. B. through a conversation, a meeting or a conference.
not verbal communication
The non-verbal communication conveys information on the relationship level. It is behavior that, without language, intentionally or unintentionally maintains or controls human relationships. In practice, the following forms are known:
- The body movements as gestures, expressions, postures and actions
- Speech behavior as pauses in speech, silence, non-linguistic sounds, e.g. B. Laughter
- Clothing and jewelry as a means of social communication.
Perception is a psychological function that enables people to receive and process non-verbal information. Perceptual psychology explores the conditions under which communication takes place.
The effectiveness of social communication is influenced by misunderstandings. They lead to a loss of information. Communication disruptions can e.g. B. are based on the different levels of information of the people involved, personal differences between the partners, prejudices of one partner against the other, violated values of a conversation partner, inadequate listening by the people involved.
Possibilities for improving social communication on the part of the information provider are e.g. B. Dosage of the amount of information, repetition of information, recipient-oriented formulations. On the side of the information recipient, social communication can be improved through active listening.