What is informal communication?
Informal communication is a way of sharing information in more informal ways. Usually it is a face-to-face conversation with friends or family. In the case of business communication, it includes calls, emails, SMS, phone calls, networking and so on.
Informal communication exists in every company alongside formal communication. Formal communication has its own limits when it comes to quick decision making, or change management Crisis management goes. In addition, it is not a very efficient process for lengthy consultation.
Informal communication works best when it is used in the consultation process, collecting opinions from different employees and sounding out moods of different groups in the company.
Informal communication exists independently of other communication channels. Therefore, it cannot be easily managed. Managers should be aware of all possibilities of informal communication in order to use them optimally in the management process.