Empowerment - In the area of ​​service, the design of the management system plays a central role. It is assumed that the degree of freedom and the individual responsibility of the employees in doing their jobs in particular influence the success.

The measures that give employees extensive freedom of choice in customer contact are summarized under empowerment. This should promote his feeling of self-determination and control of his own activities and increase his motivation to act independently.

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Weitere Erklärungen zu Anfangsbuchstabe "E"