Direct banking

The term direct banking includes the payment options that banks offer their customers by telephone (phonebanking) or the Internet (internet banking). Many banks offer this as an additional service in addition to their branches.

Other banks have no branches (direct banks) and only offer these options. Depending on the communication medium, a distinction is made between two forms of direct banking:

Phonebanking: Customers can carry out banking transactions over the phone at any time. To do this, they needed their account number, their secret number (PIN) and, depending on the procedure, so-called transaction numbers (explanation on the Internet banking).

Internet banking: Bank customers can carry out banking transactions electronically directly on the Internet on the websites of the credit institutions or using their own programs or chip cards and chip card readers. You need an account number, PIN and an additional transaction number (TAN) for each booking process.

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