What is a cloud storage service level agreement?
A cloud storage service level agreement (cloud storage SLA) is a contract between a cloud storage service provider and a customer. It defines the availability, availability, redundancy and other service delivery assurances guaranteed to a customer by a provider, as well as compensation in the event of a compliance failure or crime.
Ein Cloud-Speicher-SLA enthält in der Regel detaillierte Informationen zur Speicherinfrastruktur eines Anbieters, einschließlich Angaben zu business, Wartung und Fehlertoleranz, sowie maximal bereitgestellte Speicherkapazität, programmgesteuerte Lese- / Schreibvorgänge, Sicherung, Informationssicherheit (IS), Data Governance-Richtlinien und Serviceverfügbarkeit.
A cloud storage SLA is critical because the storage is delivered as a service from a remote location, which poses potential security, privacy, and data loss risks. A cloud storage SLA ensures that a provider adheres to the agreed service level and is liable for cash or service reimbursements to customers in the event of realized risks.