Carrier IQ

What is Carrier IQ?
Carrier IQ is a company that provides analysis software to various telecommunications providers. Carrier IQ has developed analytics programs that provide mobile phone providers with information about smartphone users.

Carrier IQ made news in 2011 after reports that its embedded analytics systems were breaching the privacy of smartphone users. Although Carrier IQ collects performance data, it essentially means that users are tracking and logging what they are doing on their phones, which critics believe poses a risk to user privacy.

The company was founded in 2005 and is based in California.

In 2011 and 2012, Carrier IQ answered questions about its privacy policy and its software. It is a keylogging practice in which Carrier IQ software records key end-user printing operations. An information leak on YouTube allegedly showing Carrier IQ keylogging sparked a lot of controversy over whether the company's privacy policy is accurate. Other problems concern the handling of SMS messages and attached images, with the software maker claiming that although messages are typically not decoded by the tracking software, a 'bug' may result in some SMS data being inadvertently included in a recorded data flow .

Some of the latest news about the company shows that Carrier IQ continues to respond to privacy concerns by hiring key people to work with regulators and address security and privacy concerns.

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