What is chatbot?
A chatbot is an artificial intelligence (AI) program that simulates interactive human conversation by using pre-calculated user phrases and auditory or text-based signals. Chatbots are widely used for basic customer service and marketing systems that often use social network hubs and instant messaging (IM) clients. They are also often used as intelligent virtual assistants in operating systems.
A chatbot is also known as an artificial conversation (ACE), chat robot, talk bot, chatterbot or chatterbox.
Early classic chatbots include ELIZA (1966), a simulation of a psychotherapist, and PARRY (1972), based on paranoid schizophrenic behavior.
Im Jahr 1950 schlug Alan Turing das Turing-Test-Intelligence-Kriterien-Set vor, das von einer nicht nachweisbaren Programmsimulation menschlichen Benutzerverhaltens und -aktivität abhängt. Der Turing test hat großes Interesse am ELIZA-Programm geweckt, das Menschen glauben lässt, dass sie mit Menschen chatten.
Modern chatbots are often used in situations where simple interactions with only a limited range of responses are needed. This can include customer service and marketing applications, where the chatbots can provide answers to questions about topics such as products, services, or company policies. Typically, when a customer's questions are beyond the capabilities of the chatbot, that customer is escalated to a human operator.
Chatbots are widely used online and in messaging apps, but are now also included as intelligent virtual assistants in many operating systems, such as Siri for Apple products and Cortana for Windows. Dedicated chatbot appliances are also becoming more common, e.g. B. Amazon's Alexa. These chatbots can perform a variety of functions based on user commands.